Privacy Policy

Last updated: January 2026

Data Controller

The data controller responsible for your personal data is PREMIER ELECTRICAL RENEWABLES LTD, registered in England and Wales with Companies House number 15943763.

Registered office: Unit 24, Cedars Business Centre, Barnsley Road, Hemsworth, Pontefract, WF9 4PU.

Contact email: info@premierelectricalrenewables.co.uk

Phone: 0330 122 4418

What Data We Collect

We may collect and process the following personal data:

  • Name, email address, phone number, and postal address when you contact us, request a quote, or submit an enquiry form
  • Property details including address, roof type, and energy usage when you request a solar, battery, or EV charger survey
  • Payment and billing information when you purchase our services
  • Technical data including IP address, browser type, and device information when you visit our website
  • Usage data including pages visited, time spent on pages, and navigation paths on our website
  • Communication records including emails, phone calls, and messages exchanged with our team

How We Use Your Data

We use your personal data for the following purposes:

  • To provide you with quotes, surveys, and installation services you have requested
  • To communicate with you about your enquiry, booking, or installation
  • To process payments and manage your account
  • To send you relevant information about our services, promotions, and industry updates (only with your consent)
  • To improve our website, services, and customer experience
  • To comply with legal and regulatory obligations
  • To manage warranty claims and aftercare services

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing necessary for the performance of a contract with you, such as providing a quote, survey, or installation service
  • Legitimate interest: Processing necessary for our legitimate business interests, such as improving our services and communicating with enquirers
  • Consent: Where you have given explicit consent, such as subscribing to marketing communications
  • Legal obligation: Processing necessary to comply with legal requirements, such as tax, MCS certification, and consumer protection regulations

Data Sharing

We do not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

  • Our finance partner, Phoenix Financial Consultants Limited, if you apply for finance (subject to your explicit consent)
  • The Distribution Network Operator (DNO) as required for solar panel and battery storage installations
  • MCS (Microgeneration Certification Scheme) for certification of solar and battery installations
  • NICEIC for regulatory compliance and certification purposes
  • Our website hosting and analytics providers (data is anonymised where possible)
  • Professional advisors including accountants and legal advisors as required

Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

  • Right of access: You can request a copy of the personal data we hold about you
  • Right to rectification: You can ask us to correct inaccurate or incomplete data
  • Right to erasure: You can ask us to delete your personal data in certain circumstances
  • Right to restrict processing: You can ask us to limit how we use your data
  • Right to data portability: You can request your data in a structured, commonly used format
  • Right to object: You can object to processing based on legitimate interests or direct marketing
  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at info@premierelectricalrenewables.co.uk. We will respond to your request within 30 days.

Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic. For full details about the cookies we use and how to manage them, please see our Cookie Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Customer records relating to completed installations are retained for the duration of the applicable warranty period. Enquiry data from individuals who do not proceed to a booking is typically retained for up to 24 months before being securely deleted.

Contact for Data Requests

If you have any questions about this privacy policy or wish to make a data subject request, please contact us:

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.