Terms & Conditions

Last updated: January 2026

Services

We provide domestic and commercial electrical services including solar panel installation, battery storage installation, EV charger installation, Tesla Powerwall installation, electrical testing (EICR), consumer unit upgrades, and general electrical work. All work is carried out by qualified electricians and in accordance with the current edition of BS 7671 (IET Wiring Regulations), Building Regulations Part P, and all relevant industry standards. We are NICEIC Approved Contractors and RECC members.

Quotes and Pricing

All quotes provided are valid for 30 days from the date of issue unless otherwise stated. Quoted prices are inclusive of VAT at the applicable rate. Domestic solar panel, battery storage, and EV charger installations currently benefit from 0% VAT under the UK government's energy-saving materials relief (subject to change by government policy).

Quotes are based on information gathered during the survey process, including the property survey, photographs, and any information provided by you. If additional work is required beyond the scope of the original quote (for example, unforeseen structural issues, asbestos, or consumer unit upgrades not identified during survey), we will inform you before proceeding and provide a revised quote for your approval.

We reserve the right to adjust pricing if there is a significant change in material costs between the date of the quote and the date of installation. In such cases, we will notify you in advance and you will have the option to proceed at the revised price or cancel without charge.

Installation

Installation dates are agreed between you and our scheduling team. We make every reasonable effort to complete installations on the agreed date(s). However, installations may be delayed due to adverse weather conditions, supply chain issues, or other factors beyond our reasonable control. We will notify you of any delays as soon as possible and reschedule at a mutually convenient time.

You are responsible for ensuring that the installation area is accessible and clear of obstructions on the day of installation. If our team arrives and cannot proceed due to access issues or conditions not disclosed during the survey, an additional visit charge may apply.

On completion of the installation, we will provide all relevant documentation including MCS certification (for solar and battery installations), electrical certificates, DNO notification confirmation, warranty documentation, and a system handover pack. Scaffold erection and removal, where required, is included in the quoted price unless otherwise stated.

Warranties

Equipment warranties are provided by the respective manufacturers and are passed through to you. Typical warranty periods are: solar panels 25 years (performance warranty), inverters 10-12 years, batteries 10 years, EV chargers 3-5 years. Exact warranty terms vary by product and are detailed in the manufacturer documentation provided at handover.

In addition to manufacturer warranties, we provide a workmanship guarantee covering our installation work. If any fault arises due to our installation workmanship, we will rectify the issue at no additional cost. This guarantee covers the quality of our electrical connections, mounting, and commissioning. As NICEIC Approved Contractors, our work is independently assessed and you have the additional protection of the NICEIC Platinum Promise, which provides a free resolution service in the unlikely event of a dispute.

For solar and battery installations, we are members of the Renewable Energy Consumer Code (RECC), providing you with additional consumer protection under the RECC code of practice.

Payment

Payment terms are detailed on your individual quote and invoice. For standard domestic installations, we typically require a deposit upon confirmation of your order, with the balance due on completion of the installation. We accept bank transfer and card payments. Finance options are available through our FCA-regulated partner, Phoenix Financial Consultants Limited, subject to application and approval.

Cancellation

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of entering into the contract (the "cooling-off period") without giving any reason. To exercise this right, you must inform us of your decision to cancel by a clear statement (for example, by email or letter) before the 14-day period expires.

If installation has been scheduled or materials ordered within the cooling-off period at your express request, you may be liable for reasonable costs incurred up to the point of cancellation. After the 14-day cooling-off period, cancellation may be subject to a reasonable administration charge and the cost of any materials already ordered or work already carried out.

Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter for which it would be unlawful for us to exclude or limit liability.

Subject to the above, our total liability to you in respect of any loss or damage arising out of or in connection with the contract shall not exceed the total price paid by you for the services. We shall not be liable for any indirect, consequential, or incidental losses including but not limited to loss of profit, loss of revenue, or loss of anticipated savings.

We are not liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to severe weather, supplier delays, pandemics, government restrictions, or DNO delays.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Company Information